On this episode we discuss why you need a customer review strategy. Be it TripAdvisor, Google Reviews, Yelp, OTA reviews, or any of the other countless platforms out there, understanding how your customers interact with and experience your business and how you respond is vital to your success. This is why reviews are so useful… because they give you intel you may not normally have.
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If you're new to the show, these are some great episodes to start with.