The Proven Principles Hospitality Podcast

Recent Episodes

Oct. 20, 2021

Hospitality Entrepreneurship and Developing a Hotel: Glenn Malone, We…

Glenn is the President and CEO of Wellengood Partners, a hotel management and development firm based in Memphis, TN. Have you eve…

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Oct. 13, 2021

The Pandemic Era Evolution of Wellness Travel & Spas: Tammy Pahel, Ca…

Tammy is the Vice President of Spa and Wellness at the Carillon Miami Wellness Resort. Much like hotels and restaurants, Spas and…

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Oct. 6, 2021

Bringing Restaurants Forward: Chad Mackay, CEO, Fire and Vine Hospita…

Chad is the CEO at Fire and Vine Hospitality, a Seattle based company that owns and operates some of the Pacific Northwest’s most…

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Sept. 29, 2021

What it’s like running the worst hotel in the company: Kyle Allison, …

You may know Kyle Allison as the creator and host of the Hospitality MD podcast. I was actually on his show not long ago. What yo…

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Sept. 22, 2021

The most effective way to approach upselling: Erik Tengen, Oaky

Erik is the Co-Founder at Oaky, a hyper-personalised and automated upsell engine that helps hotels drive additional revenue throu…

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Sept. 15, 2021

Giving Customers What They Didn’t Know They Wanted: Colin Cowie, Thri…

Even if you don’t work in hospitality, you’ve undoubtedly heard of Colin Cowie. He’s been at the forefront of event and wedding p…

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Recent Blog Posts

What is NPS?

This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result…

5 MORE Ways to Improve Service

In an earlier post we explored 5 ways to improve service in your hotel.  Today, travel is starting to come back, and occupancy is climbing. Guests …

5 Ways to Improve Service

With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy sta…

About the Host

Adam Knight

Creator and Host

Adam is the Creator and Host of The Proven Principles Podcast, Co-Founder and Managing Partner of Recreation Vacation Rentals and Principal at Knowing Hospitality, a full service hotel management company that operates hotels on behalf of owners and lenders. He brings 25 years experience across luxury brands and independent companies.

A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.