If you're new to the show, these are some great episodes to start with.
Shawn is the CEO of RealTime Reservation, an organization that provides real-time inventory management software to the hospitalit…
Matthew and Brian are the hosts of the GuestX Podcast. Matthew is also the President and CEO of Xplorie, and Brian is the Founder…
Matt is the founder of Results Hospitality and Westshore Hospitality Group, and the author of You Can’t Do It Alone, a new book a…
Sheenal is the Co-founder of Arbor Lodging and Chief Executive Officer of Arbor Lodging Management. I find the stories of senior …
Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to…
Pam is the Senior Director of Compliance Services at Avalara, a transactional tax compliance company that operates across multipl…
This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result…
In an earlier post we explored 5 ways to improve service in your hotel. Today, travel is starting to come back, and occupancy is climbing. Guests …
With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy sta…
Creator and Host
Adam is the Creator and Host of The Proven Principles Hospitality Podcast, Co-Founder and CEO of Recreation Vacation Rentals and Principal at Knowing Hospitality. He brings 25 years experience across luxury brands and independent hotel companies.
A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.