Featured Episodes
If you're new to the show, these are some great episodes to start with.
The Hospitality Culture Crisis: Tejal Patel, Neem Tree Hospitality
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…
The New World of Revenue Management: Kate Burda, Kate Burda & Co
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…
Diversity and Inclusivity in Hospitality - Vol. 2: Kirs Jay, Hotel Ex…
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…
Emotional Leadership: Stephanie Coradin, Dembo, Inc.
Stephanie a Florida-based Executive Coach with Dembo, Inc. who has an extensive background in hospitality and holds both an MBA a…
The Best of 2020: Tactics and Habits of Hospitality Insiders and Worl…
What a year this has been! COVID has obviously been the big story, but personally, I took the leap and started my own company at …
Leadership and Building High Performing Teams: Jeremiah Tower, The Fa…
Widely considered the father of American cuisine, Jeremiah Tower began his culinary career in 1972 as co-owner and executive chef…
The Proven Principles Podcast
There’s one thing that remains true in the hospitality industry - it’s getting bigger and more complicated everyday. Well, the P…
Recent Episodes
Sales & Marketing Series: Search, Online Presence and Knowing Your Ta…
This is the second episode in our Sales and Marketing Series. Steve Wiideman is a scientist, the author of a college textbook cal…
Sales & Marketing Series: Hotel Contracts and Negotiations: Robin Mon…
This is the first episode in our Sales and Marketing Series. We haven't spent much time on hotel Sales and Marketing on this show…
Customer Service Evangelism: Josh Liebman, Roller Software
Josh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the to…
The Best of 2021: Tactics and Habits of Hospitality Insiders and Worl…
Year 2 of the show is officially in the books and what a year it’s been! Going into 2021, I’m sure everyone hoped that the pandem…
Challenging the Hospitality Status Quo: Kris Intress, Rock Springs Re…
Kris’ entrepreneurial background started with her first business at 17, she eventually joined the Army, moved overseas opening se…
The New Age of Leadership Agility: Vik Khokhar, Renaissance Milwaukee…
Vik is the General Manager of the Renaissance Milwaukee West Hotel. The property opened in the relative early days of the pandemi…
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Recent Blog Posts
What is NPS?
This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result…
5 MORE Ways to Improve Service
In an earlier post we explored 5 ways to improve service in your hotel. Today, travel is starting to come back, and occupancy is climbing. Guests …
5 Ways to Improve Service
With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy sta…
About the Host
Adam Knight
Creator and Host
Adam is the Creator and Host of The Proven Principles Podcast, Co-Founder and Managing Partner of Recreation Vacation Rentals and Principal at Knowing Hospitality, a full service hotel management company that operates hotels on behalf of owners and lenders. He brings 25 years experience across luxury brands and independent companies.
A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.