Top Episodes
If you're new to the show, these are some great episodes to start with.
Recent Episodes
Hospitality Entrepreneurship and Developing a Hotel: Glenn Malone, We…
Glenn is the President and CEO of Wellengood Partners, a hotel management and development firm based in Memphis, TN. Have you eve…
The Pandemic Era Evolution of Wellness Travel & Spas: Tammy Pahel, Ca…
Tammy is the Vice President of Spa and Wellness at the Carillon Miami Wellness Resort. Much like hotels and restaurants, Spas and…
Bringing Restaurants Forward: Chad Mackay, CEO, Fire and Vine Hospita…
Chad is the CEO at Fire and Vine Hospitality, a Seattle based company that owns and operates some of the Pacific Northwest’s most…
What it’s like running the worst hotel in the company: Kyle Allison, …
You may know Kyle Allison as the creator and host of the Hospitality MD podcast. I was actually on his show not long ago. What yo…
The most effective way to approach upselling: Erik Tengen, Oaky
Erik is the Co-Founder at Oaky, a hyper-personalised and automated upsell engine that helps hotels drive additional revenue throu…
Giving Customers What They Didn’t Know They Wanted: Colin Cowie, Thri…
Even if you don’t work in hospitality, you’ve undoubtedly heard of Colin Cowie. He’s been at the forefront of event and wedding p…
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Recent Blog Posts
What is NPS?
This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result…
5 MORE Ways to Improve Service
In an earlier post we explored 5 ways to improve service in your hotel. Today, travel is starting to come back, and occupancy is climbing. Guests …
5 Ways to Improve Service
With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy sta…
About the Host
Adam Knight
Creator and Host
Adam is the Creator and Host of The Proven Principles Podcast, Co-Founder and Managing Partner of Recreation Vacation Rentals and Principal at Knowing Hospitality, a full service hotel management company that operates hotels on behalf of owners and lenders. He brings 25 years experience across luxury brands and independent companies.
A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.