The Proven Principles Hospitality Podcast

Recent Episodes

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AI in the Hospitality Industry: The Future of Guest Experience: Luca Zambello, Jurny
May 24, 2023

AI in the Hospitality Industry: The Future of Guest Experience: Luca …

Luca is the Co-founder and CEO of Jurny, an AI-driven hospitality platform that seamlessly automates operations and guest experiences through vertical integration and connectivity. This is a company that has taken the traditi...

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Finding Your Story: Juliana Hahn, Hospitality Copywriter
Dec. 14, 2022

Finding Your Story: Juliana Hahn, Hospitality Copywriter

Juliana is a content creator and copywriter specializing in writing for the hospitality and tourism industry. If you’ve ever been responsible for writing an email to a guest, promoting a new offering, or creating content for ...

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How to get on the first page of an OTA: Bart-Jan Leyts, Loreca
Nov. 30, 2022

How to get on the first page of an OTA: Bart-Jan Leyts, Loreca

Bart-Jan is the Founder of Loreca, a company specializing in online revenue strategies for the hospitality industry. They’ve developed an algorithm that enables hotels to have better control of their rates over multiple booki...

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Starting your hospitality investment journey: Alex Jarbo, Sargon Investments
Nov. 9, 2022

Starting your hospitality investment journey: Alex Jarbo, Sargon Inve…

Alex is a short-term rental developer and manager in Ashville, NC. A former Marine who found his way to real estate investing, he now runs Sargon Investments, a short term rental development company that is working on 650 cab...

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Digitizing Hospitality: Dr. Josef Vollmayr, limehome
Oct. 19, 2022

Digitizing Hospitality: Dr. Josef Vollmayr, limehome

Josef is the Founder and Managing Director of limehome, a European hospitality company with over 3,000 managed units, and is built on digitizing the guest experience and day to day operations. The discussion about automation ...

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How Human Resources is Evolving: Sue Sanders, HVMG
Oct. 12, 2022

How Human Resources is Evolving: Sue Sanders, HVMG

Sue is the EVP and Chief Human Resources Officer at HVMG, a hospitality management company based in Atlanta. You could make a strong argument that the common thread through which many of today’s challenges in hospitality are ...

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Recent Blog Posts

What is NPS?

This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result, your business needs to know much more than simply how satisfied your customers are - you need …

5 MORE Ways to Improve Service

In an earlier post we explored 5 ways to improve service in your hotel.  Today, travel is starting to come back, and occupancy is climbing. Guests are more demanding than ever as pent-up demand gives way to crowded lobby’s and overwhelme…

5 Ways to Improve Service

With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy starts to pick up and basics aren’t brought back in line quickly, your hotel could start to s…
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About the Host

Adam Knight Profile Photo

Adam Knight

Creator and Host

A hospitality veteran and operations expert, Adam brings 25 years experience across luxury hotel brands like Fairmont and St. Regis, and has led corporate operations for independent hotel companies in San Francisco and Seattle. He has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.

Adam is the Creator and Host of The Proven Principles Hospitality Podcast, Principal at Recreation Hospitality, and was recently recognized as one of the Top 100 Most Powerful People in US Hospitality.

Reviews

So many diverse guests

"I really like that there are so many different types of guests that all work in hospitality in one way or another. I had no idea that there were so many sides and skills in hotels. I’ve learned a lot…"

JMacDonald83 | Aug. 7, 2020

So informative in a time where there are so many unknowns

"I’ve been enjoying this podcast and the types of guests that are being featured. Guests covering off on a variety of hospitality roles, providing insight into how to run a high quality hotel at every…"

Emma Hearst | July 18, 2020

KEEPS IT RELEVANT!

"Navigating the world of hospitality is ever changing and Proven Principles keeps up with the times. There’s always sure to be a staple episode that will be evergreen but then the next week will be s…"

Wdbartlett | Jan. 15, 2021

Deep knowledge, interesting guests!

"Adam has a great deal of knowledge to offer on his own, but paired with his guests he brings us robust and relevant conversations that are full of value and spirit. If you are an aspiring hotel or pr…"

JenniBeth22 | March 15, 2021

Always Find Golden Nuggets!

"I always find a golden nugget with the diverse guests Adam brings on! It’s great to listen on my commute and then use new insights for my team Huddle! 🍍♥️🙌"

Ctrippi | April 13, 2021

In depth conversation

"Adam Knight’s interview style is intelligent and thoughtful. Not content to merely ask surface questions, but he digs deeper to the heart of a topic. He has a true passion for hospitality, one of the…"

PC3535 | June 1, 2021

Learn from the best 🛎

"Host Adam Knight is one of the SMARTEST hoteliers out there who cares about this industry so deeply, and it shows in his episodes. You won’t regret tuning in, and you CERTAINLY won’t regret coming ba…"

H0tELzZ | June 1, 2021

Love It!

"Thank you for producing content and being a good resource for people in the industry! Subscribed!"

wilslickers | June 1, 2021

5-Star Quality Podcast!

"Adam handles his show the way that the best of the hospitality industry should handle its guests: with interest, care and commitment"

Hotel Experience Designer | June 3, 2021

Insightful

"Great insights and timely topics from diverse guests"

M. Lab | June 24, 2021

5 Star!

"Adam Knight is an exceptional thought leader in the hospitality space. This is one of the best podcasts out there on the subject and a favorite on my feed!"

tejalnpatel | Aug. 10, 2021

I never miss an episode

"Each week the Proven Principles Podcast highlights compelling guests who share valuable information. I learn something new every week."

RobbeeLyn15 | Nov. 17, 2021

Great podcast, well-prepared and insightful.

"Adam is a great host and his podcasts are professionally done, well-prepared, and insightful. He has great guests and you will definitely learn something new each time you listen."

dcbahr1 | Nov. 19, 2021

Great podcast for hospitality professionals

"The Proven Principles Podcast is a great resource for those who are building a career in the hospitality industry. The guests, topics, and conversations are very insightful and Adam is a fantastic ho…"

Joshua Liebman | Jan. 6, 2022

Where Hospitality People Find Their Own

"Sometimes as hospitality professionals, we need to just connect with others who are like us. Those who “just get it” in a way that you only can when you’ve been through the unique exhilaration and ex…"

Christy Loy | Feb. 16, 2022

Love the industry insider insights

"Love the industry insider insights from all your guests."

Meganita Palmer | May 13, 2022

Great Industry Insight

"This is one of my favorite shows. The host speaks to hospitality experts who live and breath the industry and come at it from different perspectives."

adventureang101 | July 13, 2022
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