The Proven Principles Hospitality Podcast

Recent Episodes

May 25, 2022

What it takes to build world-class teams: Matt Rolfe, Results Hospita…

Matt is the founder of Results Hospitality and Westshore Hospitality Group, and the author of You Can’t Do It Alone, a new book a…

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May 18, 2022

What’s next for the hotel industry: Sheenal Patel, Arbor Lodging

Sheenal is the Co-founder of Arbor Lodging and Chief Executive Officer of Arbor Lodging Management. I find the stories of senior …

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May 11, 2022

The next wave of F&B technology: Ben Pryor, SpotOn

Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to…

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May 4, 2022

Does the short term rental industry affect affordable housing?: Pam K…

Pam is the Senior Director of Compliance Services at Avalara, a transactional tax compliance company that operates across multipl…

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April 27, 2022

Can hotel operations be managed remotely?: Jason Lopez, Jurny

Jason is the Director of Sales at Junry, a hospitality tech company offering SaaS-based management solutions designed to accommod…

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April 20, 2022

Transforming Hotel Loyalty: Kristi Gole, Global Hotel Alliance

Kristi is the Vice President and Head of Product at Global Hotel Alliance, the world's largest alliance of independent luxury hot…

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Recent Blog Posts

What is NPS?

This post originally appeared at --- Like it or not, recommendations and social proof are more important than ever. As a result…

5 MORE Ways to Improve Service

In an earlier post we explored 5 ways to improve service in your hotel.  Today, travel is starting to come back, and occupancy is climbing. Guests …

5 Ways to Improve Service

With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy sta…

About the Host

Adam Knight Profile Photo

Adam Knight

Creator and Host

Adam is the Creator and Host of The Proven Principles Hospitality Podcast, Co-Founder and CEO of Recreation Vacation Rentals and Principal at Knowing Hospitality. He brings 25 years experience across luxury brands and independent hotel companies.

A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.