The Proven Principles Hospitality Podcast

Recent Episodes

Jan. 19, 2022

Sales & Marketing Series: Search, Online Presence and Knowing Your Ta…

This is the second episode in our Sales and Marketing Series. Steve Wiideman is a scientist, the author of a college textbook cal…

Episode page
Jan. 12, 2022

Sales & Marketing Series: Hotel Contracts and Negotiations: Robin Mon…

This is the first episode in our Sales and Marketing Series. We haven't spent much time on hotel Sales and Marketing on this show…

Episode page
Jan. 5, 2022

Customer Service Evangelism: Josh Liebman, Roller Software

Josh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the to…

Episode page
Dec. 29, 2021

The Best of 2021: Tactics and Habits of Hospitality Insiders and Worl…

Year 2 of the show is officially in the books and what a year it’s been! Going into 2021, I’m sure everyone hoped that the pandem…

Episode page
Dec. 15, 2021

Challenging the Hospitality Status Quo: Kris Intress, Rock Springs Re…

Kris’ entrepreneurial background started with her first business at 17, she eventually joined the Army, moved overseas opening se…

Episode page
Dec. 8, 2021

The New Age of Leadership Agility: Vik Khokhar, Renaissance Milwaukee…

Vik is the General Manager of the Renaissance Milwaukee West Hotel. The property opened in the relative early days of the pandemi…

Episode page

Recent Blog Posts

What is NPS?

This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result…

5 MORE Ways to Improve Service

In an earlier post we explored 5 ways to improve service in your hotel.  Today, travel is starting to come back, and occupancy is climbing. Guests …

5 Ways to Improve Service

With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy sta…

About the Host

Adam Knight

Creator and Host

Adam is the Creator and Host of The Proven Principles Podcast, Co-Founder and Managing Partner of Recreation Vacation Rentals and Principal at Knowing Hospitality, a full service hotel management company that operates hotels on behalf of owners and lenders. He brings 25 years experience across luxury brands and independent companies.

A hospitality veteran and operations expert, he has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.