The Proven Principles Hospitality Podcast

Recent Episodes

May 24, 2023

AI in the Hospitality Industry: The Future of Guest Experience: Luca …

Luca is the Co-founder and CEO of Jurny, an AI-driven hospitality platform that seamlessly automates operations and guest experiences through vertical integration and connectivity. This is a company that has taken the traditi...

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Dec. 14, 2022

Finding Your Story: Juliana Hahn, Hospitality Copywriter

Juliana is a content creator and copywriter specializing in writing for the hospitality and tourism industry. If you’ve ever been responsible for writing an email to a guest, promoting a new offering, or creating content for ...

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Nov. 30, 2022

How to get on the first page of an OTA: Bart-Jan Leyts, Loreca

Bart-Jan is the Founder of Loreca, a company specializing in online revenue strategies for the hospitality industry. They’ve developed an algorithm that enables hotels to have better control of their rates over multiple booki...

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Nov. 9, 2022

Starting your hospitality investment journey: Alex Jarbo, Sargon Inve…

Alex is a short-term rental developer and manager in Ashville, NC. A former Marine who found his way to real estate investing, he now runs Sargon Investments, a short term rental development company that is working on 650 cab...

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Oct. 19, 2022

Digitizing Hospitality: Dr. Josef Vollmayr, limehome

Josef is the Founder and Managing Director of limehome, a European hospitality company with over 3,000 managed units, and is built on digitizing the guest experience and day to day operations. The discussion about automation ...

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Oct. 12, 2022

How Human Resources is Evolving: Sue Sanders, HVMG

Sue is the EVP and Chief Human Resources Officer at HVMG, a hospitality management company based in Atlanta. You could make a strong argument that the common thread through which many of today’s challenges in hospitality are ...

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Recent Blog Posts

What is NPS?

This post originally appeared at --- Like it or not, recommendations and social proof are more important than ever. As a result, your business needs to know much more than simply how satisfied your customers are - you need …

5 MORE Ways to Improve Service

In an earlier post we explored 5 ways to improve service in your hotel.  Today, travel is starting to come back, and occupancy is climbing. Guests are more demanding than ever as pent-up demand gives way to crowded lobby’s and overwhelme…

5 Ways to Improve Service

With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy starts to pick up and basics aren’t brought back in line quickly, your hotel could start to s…

About the Host

Adam Knight Profile Photo

Adam Knight

Creator and Host

A hospitality veteran and operations expert, Adam brings 25 years experience across luxury hotel brands like Fairmont and St. Regis, and has led corporate operations for independent hotel companies in San Francisco and Seattle. He has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.

Adam is the Creator and Host of The Proven Principles Hospitality Podcast, Principal at Recreation Hospitality, and was recently recognized as one of the Top 100 Most Powerful People in US Hospitality.