Featured Episodes
If you're new to the show, these are some great episodes to start with.
The Hospitality Culture Crisis: Tejal Patel, Neem Tree Hospitality
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...
The New World of Revenue Management: Kate Burda, Kate Burda & Co
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...
Diversity and Inclusivity in Hospitality - Vol. 2: Kirs Jay, Hotel Ex…
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...
Emotional Leadership: Stephanie Coradin, Dembo, Inc.
Stephanie a Florida-based Executive Coach with Dembo, Inc. who has an extensive background in hospitality and holds both an MBA and Masters in Mental Health Counselling. As we shift focus to coming out of the pandemic stronge...
The Best of 2020: Tactics and Habits of Hospitality Insiders and Worl…
What a year this has been! COVID has obviously been the big story, but personally, I took the leap and started my own company at the start of the pandemic, launched the podcast and have connected with more people in …
Leadership and Building High Performing Teams: Jeremiah Tower, The Fa…
Widely considered the father of American cuisine, Jeremiah Tower began his culinary career in 1972 as co-owner and executive chef of Chez Panisse in Berkeley, California. He then continued as executive chef and sole owner of ...
The Proven Principles Podcast
There’s one thing that remains true in the hospitality industry - it’s getting bigger and more complicated everyday. Well, the Proven Principles Podcast is here to help. The show aims to demystify the inner workings of the h...
Recent Episodes
AI in the Hospitality Industry: The Future of Guest Experience: Luca …
Luca is the Co-founder and CEO of Jurny, an AI-driven hospitality platform that seamlessly automates operations and guest experiences through vertical integration and connectivity. This is a company that has taken the traditi...
Finding Your Story: Juliana Hahn, Hospitality Copywriter
Juliana is a content creator and copywriter specializing in writing for the hospitality and tourism industry. If you’ve ever been responsible for writing an email to a guest, promoting a new offering, or creating content for ...
How to get on the first page of an OTA: Bart-Jan Leyts, Loreca
Bart-Jan is the Founder of Loreca, a company specializing in online revenue strategies for the hospitality industry. They’ve developed an algorithm that enables hotels to have better control of their rates over multiple booki...
Starting your hospitality investment journey: Alex Jarbo, Sargon Inve…
Alex is a short-term rental developer and manager in Ashville, NC. A former Marine who found his way to real estate investing, he now runs Sargon Investments, a short term rental development company that is working on 650 cab...
Digitizing Hospitality: Dr. Josef Vollmayr, limehome
Josef is the Founder and Managing Director of limehome, a European hospitality company with over 3,000 managed units, and is built on digitizing the guest experience and day to day operations. The discussion about automation ...
How Human Resources is Evolving: Sue Sanders, HVMG
Sue is the EVP and Chief Human Resources Officer at HVMG, a hospitality management company based in Atlanta. You could make a strong argument that the common thread through which many of today’s challenges in hospitality are ...
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Recent Blog Posts
What is NPS?
This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result, your business needs to know much more than simply how satisfied your customers are - you need …
5 MORE Ways to Improve Service
In an earlier post we explored 5 ways to improve service in your hotel. Today, travel is starting to come back, and occupancy is climbing. Guests are more demanding than ever as pent-up demand gives way to crowded lobby’s and overwhelme…
5 Ways to Improve Service
With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy starts to pick up and basics aren’t brought back in line quickly, your hotel could start to s…
About the Host
Adam Knight
Creator and Host
A hospitality veteran and operations expert, Adam brings 25 years experience across luxury hotel brands like Fairmont and St. Regis, and has led corporate operations for independent hotel companies in San Francisco and Seattle. He has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.
Adam is the Creator and Host of The Proven Principles Hospitality Podcast, Principal at Recreation Hospitality, and was recently recognized as one of the Top 100 Most Powerful People in US Hospitality.
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