Featured Episodes
If you're new to the show, these are some great episodes to start with.
The Hospitality Culture Crisis: Tejal Patel, Neem Tree Hospitality
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…
The New World of Revenue Management: Kate Burda, Kate Burda & Co
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…
Diversity and Inclusivity in Hospitality - Vol. 2: Kirs Jay, Hotel Ex…
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…
Emotional Leadership: Stephanie Coradin, Dembo, Inc.
Stephanie a Florida-based Executive Coach with Dembo, Inc. who has an extensive background in hospitality and holds both an MBA a…
The Best of 2020: Tactics and Habits of Hospitality Insiders and Worl…
What a year this has been! COVID has obviously been the big story, but personally, I took the leap and started my own company at …
Leadership and Building High Performing Teams: Jeremiah Tower, The Fa…
Widely considered the father of American cuisine, Jeremiah Tower began his culinary career in 1972 as co-owner and executive chef…
The Proven Principles Podcast
There’s one thing that remains true in the hospitality industry - it’s getting bigger and more complicated everyday. Well, the P…
Recent Episodes
The demographic effects on hospitality technology: Sebastien Leitner,…
Sebastien is the Vice President of Partnerships at Cloudbeds, an all-in-one hospitality management software platform. A question …
Whole Hotel Revenue Management: Shawn Tarter, RealTime Reservation
Shawn is the CEO of RealTime Reservation, an organization that provides real-time inventory management software to the hospitalit…
What hotels and vacation rentals can learn from one another: Matthew …
Matthew and Brian are the hosts of the GuestX Podcast. Matthew is also the President and CEO of Xplorie, and Brian is the Founder…
What it takes to build world-class teams: Matt Rolfe, Results Hospita…
Matt is the founder of Results Hospitality and Westshore Hospitality Group, and the author of You Can’t Do It Alone, a new book a…
What’s next for the hotel industry: Sheenal Patel, Arbor Lodging
Sheenal is the Co-founder of Arbor Lodging and Chief Executive Officer of Arbor Lodging Management. I find the stories of senior …
The next wave of F&B technology: Ben Pryor, SpotOn
Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to…
Get 'The Shift Briefing' -- Insights and strategies to help you and your hotel develop a competitive advantage.
Recent Blog Posts
What is NPS?
This post originally appeared at knowinghospitality.com/ --- Like it or not, recommendations and social proof are more important than ever. As a result…
5 MORE Ways to Improve Service
In an earlier post we explored 5 ways to improve service in your hotel. Today, travel is starting to come back, and occupancy is climbing. Guests …
5 Ways to Improve Service
With everything that the past year has brought, it’s completely expected (and normal) that a handful of basics have fallen off but as occupancy sta…
About the Host
Adam Knight
Creator and Host
A hospitality veteran and operations expert, Adam brings 25 years experience across luxury hotel brands like Fairmont and St. Regis, and has led corporate operations for independent hotel companies in San Francisco and Seattle. He has lived and worked all over North America and the Caribbean. He loves the left brain/right brain dichotomy of the hospitality industry. One minute you’re diving into a P&L, the next you’re tasting the new seasonal menu in the restaurant. His passion lies in understanding how things work and making them better, be it small service experiences or large-scale project management.
Adam is the Creator and Host of The Proven Principles Hospitality Podcast, Principal of Knowing Hospitality, and was recently recognized as one of the Top 100 Most Powerful People in US Hospitality.