Episodes
What it takes to build world-class teams: Matt Rolfe, Results Hospita…
Matt is the founder of Results Hospitality and Westshore Hospitality Group, and the author of You Can’t Do It Alone, a new book a…
What’s next for the hotel industry: Sheenal Patel, Arbor Lodging
Sheenal is the Co-founder of Arbor Lodging and Chief Executive Officer of Arbor Lodging Management. I find the stories of senior …
The next wave of F&B technology: Ben Pryor, SpotOn
Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to…
Does the short term rental industry affect affordable housing?: Pam K…
Pam is the Senior Director of Compliance Services at Avalara, a transactional tax compliance company that operates across multipl…
Can hotel operations be managed remotely?: Jason Lopez, Jurny
Jason is the Director of Sales at Junry, a hospitality tech company offering SaaS-based management solutions designed to accommod…
Transforming Hotel Loyalty: Kristi Gole, Global Hotel Alliance
Kristi is the Vice President and Head of Product at Global Hotel Alliance, the world's largest alliance of independent luxury hot…
How to Create Operational Integrity: Tommy Yionoulis, OpsAnalitica
Tommy is the Founder of OpsAnalitica, a company helping hospitality businesses become more efficient and profitable through proce…
Can the gig-economy help hotel housekeeping?: Assaf Karmon, TurnoverB…
Assaf is the Co-Founder and CEO of TurnoverBNB, a platform for short-term rental hosts and cleaners to connect and automatically …
The Hospitality Leadership Revolution: Chris Adams, Ellis Adams Group
He’s the founder of the Ellis Adams Group. An international hospitality consulting firm focusing on building brands, concept and …
A New Approach to Hospitality Data: Maurizio Tripi, Bidroom
Maurizio is the CTO of Bidroom, the first membership-based travel marketplace that aims to make the hotel industry fair for both …
Working with Celebrity Guests: Rob DelliBovi, RDB Hospitality
Rob is the founder and CEO of RDB Hospitality, a hospitality consulting firm with a particular focus on Travel Management & Conci…
Game changing tools for exceptional results: Jordan Ekers, Nudge
Jordan is the Co-Founder and COO of Nudge, a communications platform for frontline employees. Look at virtually any employee opin…
How hospitality and fashion are more connected than ever before: Jim …
Jim is the Co-Founder and CEO of Stock Manufacturing Group, a Chicago-based custom uniform company for the hospitality industry. …
The balancing act of today’s hotel General Manager: Christy Loy, Gene…
Christy is the General Manager of the W Minneapolis. Rarely do introspective conversations about the evolution of senior level po…
How to become the employer of choice: Jill Raff, EX2CX™ Expert
Jill is a globally recognized EX2CX™ expert who helps organizations create new systems and procedures to develop the strong cultu…
Sales & Marketing Series: Branding & Storytelling in Hospitality: Jay…
This is the fourth episode of our Sales and Marketing Series. Jay is the Executive Director of Once Upon a Time, a full-service c…
Sales & Marketing Series: OTA’s and the booking ecosystem in the hosp…
This is the third episode in our Sales and Marketing Series. Mike Weimann is the VP of Sales and Operation at eviivo, an all-in-o…
Sales & Marketing Series: Search, Online Presence and Knowing Your Ta…
This is the second episode in our Sales and Marketing Series. Steve Wiideman is a scientist, the author of a college textbook cal…
Sales & Marketing Series: Hotel Contracts and Negotiations: Robin Mon…
This is the first episode in our Sales and Marketing Series. We haven't spent much time on hotel Sales and Marketing on this show…
Customer Service Evangelism: Josh Liebman, Roller Software
Josh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the to…
The Best of 2021: Tactics and Habits of Hospitality Insiders and Worl…
Year 2 of the show is officially in the books and what a year it’s been! Going into 2021, I’m sure everyone hoped that the pandem…
Challenging the Hospitality Status Quo: Kris Intress, Rock Springs Re…
Kris’ entrepreneurial background started with her first business at 17, she eventually joined the Army, moved overseas opening se…
The New Age of Leadership Agility: Vik Khokhar, Renaissance Milwaukee…
Vik is the General Manager of the Renaissance Milwaukee West Hotel. The property opened in the relative early days of the pandemi…
Resetting Housekeeping Operations: Jeremy Gall, Breezeway
Jeremy is the founder and CEO of Breezeway , a property care and operations platform that helps hospitality operators verify the …