Tommy is the Founder of OpsAnalitica, a company helping hospitality businesses become more efficient and profitable through process, accountability, and data. He also happens to be a former stand up comedian and a great storyteller.
Checklists and standards audits are ubiquitous in our industry and it’s no secret that a lot of time and money goes into making sure that things get done in the way they’re intended. So why is there often a disconnect between daily practices which are designed to produce a certain result and outcome itself? That’s what we’re exploring in this episode.
Tommy started a company that does away with standards audits that give their own standards to hotels or restaurants (think LQA, Forbes or AAA), but also does more than just move an existing checklist from an excel sheet to a shared online document. They’re able to take the checklists and operational practices that you already have in place (the one that are ingrained into your operation) and give you actionable data based on those checklists daily completion.
That’s a lot to explain in one short paragraph, but the value I see is in removing the auto-pilot nature of most checklists, comparing them to desired business outcomes, finding the gap then giving you the steps to take to fix them.
Tommy Yionoulis is the Founder of OpsAnalitica, a company helping hospitality businesses become more efficient and profitable through process, accountability, and data. In addition to working in the restaurant and hospitality industry his entire adult life, Tommy spent 11 years as a touring stand-up comedian opening for comics like Dave Chappelle and Brian Regan.