Improving Service Culture: Robert Reitknecht, Hospitality Advisor
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com
Use code KNOWINGHOSPITALITY for 50% off your first month with Wheelhouse.
---
Robert Reitknecht is a hospitality and luxury brand advisor with 30 years in the industry.
During pre-pandemic times, hotels across the country spent a great deal of time trying to improve service culture but now that travel is returning but staffing remains tight, how does a hotel ensure there is alignment with guest, employee and brand expectations?
We’re diving into this today with an eye on Service Culture, authenticity, influence and communication.
About Robert
Robert Reitknecht is a veteran customer loyalty professional and guest experience expert for over two decades. A Certified Rooms Division Manager (CRDM), Robert has provided service-focused insights to a number of Fortune 100/500 companies. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs.
Links
Website: www.robertreitknecht.com
LinkedIn: https://www.linkedin.com/in/rreitknecht/
Listen On
Featured Episodes
If you're new to the show, these are some great episodes to start with.
Leadership and Building High Performing Teams: Jeremiah Tower, The Fa…
Widely considered the father of American cuisine, Jeremiah Tower began his culinary career in 1972 as co-owner and executive chef of Chez Panisse in Berkeley, California. He then continued as executive chef and sole owner of ...
The Best of 2020: Tactics and Habits of Hospitality Insiders and Worl…
What a year this has been! COVID has obviously been the big story, but personally, I took the leap and started my own company at the start of the pandemic, launched the podcast and have connected with more people in …
Diversity and Inclusivity in Hospitality - Vol. 2: Kirs Jay, Hotel Ex…
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...
Emotional Leadership: Stephanie Coradin, Dembo, Inc.
Stephanie a Florida-based Executive Coach with Dembo, Inc. who has an extensive background in hospitality and holds both an MBA and Masters in Mental Health Counselling. As we shift focus to coming out of the pandemic stronge...
The Proven Principles Podcast
There’s one thing that remains true in the hospitality industry - it’s getting bigger and more complicated everyday. Well, the Proven Principles Podcast is here to help. The show aims to demystify the inner workings of the h...
The New World of Revenue Management: Kate Burda, Kate Burda & Co
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...
The Hospitality Culture Crisis: Tejal Patel, Neem Tree Hospitality
This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...