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Robert Reitknecht is a hospitality and luxury brand advisor with 30 years in the industry.
During pre-pandemic times, hotels across the country spent a great deal of time trying to improve service culture but now that travel is returning but staffing remains tight, how does a hotel ensure there is alignment with guest, employee and brand expectations?
We’re diving into this today with an eye on Service Culture, authenticity, influence and communication.
Robert Reitknecht is a veteran customer loyalty professional and guest experience expert for over two decades. A Certified Rooms Division Manager (CRDM), Robert has provided service-focused insights to a number of Fortune 100/500 companies. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs.