Dec. 9, 2020

Where the Hotel Industry Goes From Here: Marshall Jones, Prestige Global Meetings

Where the Hotel Industry Goes From Here: Marshall Jones, Prestige Global Meetings

If you’re not following Marshall on LinkedIn, you’re missing out on his insightful and motivational CEO mindset posts. It was actually these posts that reconnected us to do the show.

Marshall is an industry veteran who’s had long tenures with both Fairmont and Marriot. He’s currently Vice President of Regional Sales for Prestige Global Meetings and an adjunct professor at San Jose State University’s Hospitality School.

He has a wealth of knowledge and experience that comes through in his message of personal development, drive and determination. In short, he inspires action - and his message is one that many in our industry need to hear right now.

My hope is that if you’ve been trying to figure out what your future in the industry looks like - this episode inspires you to take action and move forward.

On this episode we discuss:

  • Positive news and traveling abroad today (3:44)
  • The economics of hospitality (6:33)
  • How do we come out of the pandemic in a way that makes sense for hospitality? (9:59)
  • Leadership vs. Inspiration - the pandemic has given us the gift of time (11:28)
  • The CEO Mindset (13:44)
  • What is broken in our industry and how do we make it better? (15:17)
  • Will technology eliminate hotel jobs? (18:08)
  • Rebuilding and rehiring - the rush to find talent (22:40)
  • From a student’s perspective - is this still a good industry to build a career? (26:10)

About Marshall

"Marshall is an accomplished hospitality leader who brings nearly 25 years of experience to his role at Prestige.

Prior to joining Prestige, Marshall worked for Accor hotels as a Director of Sales & Marketing. There, he oversaw all aspects of sales, catering, advertising, public relations, revenue management and marketing for some Landmark hotels. His tenure with Accor/Fairmont Hotels and Resorts includes numerous accomplishments, including overseeing a multi-million-dollar restoration and rebranding at the Claremont Club & Spa in Berkeley!

He is very involved in several community and non-profit organizations. He is also an adjunct professor at San Jose State University for the Hospitality School.

Marshall holds a Bachelor of Science in public and urban administration from Georgia State University, as well as certificates from the Cecil B. Day School of Hotel and Restaurant Management. He lives in Santa Clara County with his wife and three children. In his spare time, he enjoys the outdoors, running and music.


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