May 13, 2020

#6: Why a Common Goal is Important

#6: Why a Common Goal is Important
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On this episode we discuss how and why it’s important to have everyone contributing to the same goal and how to develop better communication throughout your operation. Highlights from the episode: - There is a “guest first” mentality throughout the property - High levels of teamwork between departments - Good communication between departments - All departments attend broader morning and afternoon line ups and share info with their team through their own preshift meetings members - Addressing the “it’s not my job” mentality - Staff trying to help even if the request isn’t from their immediate area of responsibility - Employees own requests and problems, ensuring full resolution all the way to the end - Staff follow up with customers after the fact to ensure satisfaction - There is rarely any semblance of employees saying “no” without offering alternative solutions.