Cleanliness is arguably the most important aspect of running a successful hotel or restaurant
- Beautiful properties can be hugely diminished if they’re dirty and the reverse is true… older, unrenovated properties can be enhanced if they are kept sparkling clean
- Cleanliness accounts for an overwhelmingly large portion of customer perception of your business and you’ve got to have an eye for detail to do it well
- If detail isn’t a strength for you then you’ve got to be especially present during the task and take your time when inspecting
- Well maintained properties can forgive shortcomings in service delivery or exacerbate small service missteps.