May 13, 2020

#9: How To Train Employees For Emotionally Engaging Service

#9: How To Train Employees For Emotionally Engaging Service
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Whether it’s to drive customer loyalty, increase sales or improve online reviews, connecting with customers on a more personal level is something that most businesses strive for but most don’t know how or where to start when elevating their service levels.

This show gets in to the weeds and pulls out actionable and sustainable practices you can use right away to train your staff and optimize your operation for better service.

In the show we discuss:

  • Understanding emotional triggers along your customer journey
  • Focusing employee training on being curious about your customer
  • Empathy
  • Having a higher level self awareness
  • How to optimize the workday for each position so nothing falls through the cracks