Feb. 16, 2022

The balancing act of today’s hotel General Manager: Christy Loy, General Manager, W Minneapolis

The balancing act of today’s hotel General Manager: Christy Loy, General Manager, W Minneapolis

Christy is the General Manager of the W Minneapolis.

Rarely do introspective conversations about the evolution of senior level positions in hotels get to be had, so when I had the opportunity to talk with Christy about the state of play for a hotel GM, I jumped at it.

The job of a hotel GM is demanding, in many cases all-consuming and constantly changing. But never before has there been a time where those demands feel like they compete, yet sometimes align and at the same time stretch your boundaries to new places. 

This conversation tries to shed some light on how the role of a GM is evolving while having to balance the priorities of different stakeholders. Christy shares great insight into leadership, providing purpose and how the hospitality industry is looking to the future.

About Christy

Christy held a wide spectrum of leadership roles from Front Desk Manager to Director of Operations across 7 hotels, 4 cities & 2 countries. She has a deep knowledge of various markets incorporating convention, airport, urban & suburban operations including new openings & transitions. Christy assumed her current role as General Manager, W Minneapolis – The Foshay in March of 2020 after moving from Boston where she was Dual General Manager of the Aloft & Element Hotels Boston Seaport District. Christy is knows for “Best in Class” Talent Engagement and, in 2017, Christy was awarded Element General Manager of the Year.

Christy has a passion for building culture and creating opportunity. She has been certified as a master service culture trainer and believes that development is an every day opportunity. She is passionate about investing in the next generation with close community connections. She believes in doing good with what she has in her hands and previously served as Associate Board Chair for Junior Achievement of Northern New England and fundraiser / team coach for Girls on the Run. She currently serves as Vice President of the Greater Minneapolis Hospitality Association.

Christy holds a Bachelor of Science from the University of Nevada Las Vegas. Christy made her mark in operations early in her career and has vowed since then to never get too far away from the guests she serves.


LinkedIn: https://www.linkedin.com/in/christy-loy-19a75b50/ 

W Minneapolis: www.wminneapolis.com

Meet Minneapolis: https://www.minneapolis.org/


Thank you to Breezeway for sponsoring this episode. If you’re looking for an operations software platform that will make an immediate impact on your business, visit breezeway.io/provenprinciples to learn more.


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