On this episode we share 10 simple practices that you can use right away to improve service in your operation.
Highlights from the show:
1. 5/10 rule
2. Ending employee conversations when guests are present
3. Acknowledging guests when you pass them in the hall
4. Opening doors
5. Walking guests part way when they ask for directions
6. Using time of day greetings
7. Avoiding jargon or language that is too casual
8. Be the first to offer assistance
9. Empowerment
10. Tailor your delivery to the level that your guest wants to receive
