This episode is brought to you by Knowing Hospitality - a hotel management company with a fee based on profit, not revenue. It's simple and straightforward.
Learn more about Knowing Hospitality's approach to profit-based hotel management agreements here ➡️ https://www.knowinghospitality.com
---
Chad is the CEO at Fire and Vine Hospitality, a Seattle based company that owns and operates some of the Pacific Northwest’s most iconic properties, including El Gaucho, AQUA by El Gaucho, Aerlume, Yellowhawk Resort, Walla Walla Steak Co., Crossbuck Brewing and their industry leading Revelers Club loyalty program.
Simon is the Senior Vice President and General Manager of the Oracle Food and Beverage Global Business Unit.
In times of crisis, having the presence of mind to think about the future feels like a luxury that many business owners can’t afford. Keeping the lights on and the doors open becomes job one - but one day the crisis will end and what might be worse is finding your business firmly planted behind where everyone else moved.
That’s the theme of today’s episode. How Fire and Vine used their time during the pandemic to invest in and deploy technology that will help them engage their customers in a more meaningful way, removing friction from their operation and lead the restaurant industry in this recovery - and why having the right technology partner is critical to bring it all together.
About Chad
Since joining El Gaucho and his father and founder, Paul Mackay in 2003, the two worked together to build a special place for people to celebrate their lives. Chad took the helm as CEO in 2013 and over the years, developed strategic direction to promote continual growth. In 2017, the company announced the evolution to Fire & Vine Hospitality which provides operational leadership, marketing and technology support for some of the Pacific Northwest’s most iconic properties, and the Revelers Club program which includes El Gaucho Seattle, Bellevue, Tacoma, Portland and Vancouver (opening in 2021), AQUA by El Gaucho, Aerlume, Yellowhawk Resort, Walla Walla Steak Co., and Crossbuck Brewing. Chad is the outgoing Board Chair of the Washington State Hospitality Association and is the Finance Chair for Visit Seattle. In 2018, he became one of the founding members of Third Door Coalition working to solve chronic homelessness in Seattle and King County through the proven solutions of Housing First and Permanent Supportive Housing.
About Simon
Simon de Montfort Walker is the Senior Vice President and General Manager of the Oracle Food and Beverage Global Business Unit. Tapped for his deep experience in hospitality technology, Walker leads the business unit’s efforts to deliver innovative hardware and cloud solutions, enabling restaurants of all sizes to personalize the guest experience, streamline operations and grow their businesses.
Links
Website: https://www.fireandvinehospitality.com
Oracle Food & Beverage: https://www.oracle.com/industries/food-beverage
---
📱Subscribe and listen to The Proven Principles Hospitality Podcast HERE:
Apple: https://apple.co/3x6C4Qg
Spotify: https://sptfy.com/imfX
Connect with the Podcast on Social Media
https://linkedin.com/company/the-proven-principles-podcast/
https://instagram.com/theprovenprinciplespodcast/
https://facebook.com/theprovenprinciplespodcast
There's More on Our Website
https://www.theprovenprinciplespodcast.com
Our mission on the show is to look behind the curtain of the hospitality industry and share the tools, tips and trick that the world's best run hotels use everyday.
The show is produced by Knowing Hospitality, a full service hotel management and hospitality consulting company.
If we can help you in any way, please don’t hesitate to reach out.
You can book a free call with by going to:
https://www.knowinghospitality.com/contact
---
SUBSCRIBE to our channel so you never miss an episode!
---
Don’t miss out on game changing hospitality insights. Sign up to our newsletter here👇
https://bit.ly/3dPptaX
About this video:
Welcome to The Proven Principles Podcast! In each video Adam Knight from Knowing Hospitality interviews hospitality experts sharing insights, best practices and skills needed to help you and your business thrive.
#hospitality #podcast
