How Airbnb Beats Hotels on Technology

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A clip from Ep 29 of The Proven Principles Podcast, Denis Severyuk explains what Airbnb got right with it's technology and why hotels simply can't complete unless they completely rethink how they view guest solutions.

Denis speaks with hoteliers all over the world, and in spite of the issues facing our industry it was great to hear that no matter where you're located, we’re all dealing with the same set of challenges.

About Denis

Denis is the CEO of HotelFriend and has a PhD in Business Informatics from the University of Leipzig in Leipzig, Germany. As part of his degree, he analyzed the extreme programming software development methodology which is intended to improve software quality and responsiveness to changing customer requirements.

His travels led him to realize that there are many optimization options within the hotel industry, beginning with helping people find the right place to sleep, the right facilities to meet their needs,. and how to manage guest requests. This ultimately resulted in the creation of HotelFriend, a software company that creates solutions for hotels and guests.


- HotelFriend product:
- Order Management System (contact-free digital orders):
- Guest Concierge App:
- Funding program for German hoteliers:
- LinkedIn:


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