Myra Creighton - On the Law and Mandating Masks (audio only)

SUBSCRIBE to our channel so you never miss an episode!

Knowing Hospitality is a full service hotel management and consulting company that stabilizes properties on behalf of owners and lenders. Visit us at to learn more.

Book a 90-minute hotel strategy call: for past episodes and show notes.


On this episode we discuss the current debate and legal climate on mandating mask usage in hotels with Myra Creighton, Partner at the Atlanta office of Fisher Phillips. She also shares advice on how to deal with the conflicting information out there to ensure you, your guests and employees are safe as hotels operate in this new environment.

Myra shares great stories and illustrates how the current debate over businesses mandating mask usage is at their discretion. She also discusses ADA implications, hotels denying service and how to deal with the conflicting rules among various government jurisdictions.

While we focus on US laws, the information we cover will surely spark thoughts and plans if you operate a hotel in another country.

Some of the points on this episode include::

How hotels approach the (sometimes contradictory) regulations by different government bodies? (6:23)

Can hotels perform health inquiries on guests? (11:32)

Do employees have a valid claim if they get COVID at work? (18:10)

Can guests sue you if they get sick at your hotel? (18:59)

Are those “face mask exempt” cards real? (20:10)

Advice to employees who get caught between enforcing company policy and guests who refuse to wear a mask? (24:33)

Fisher Phillips is one of the largest U.S. law firms representing management exclusively in the areas of labor, employment, civil rights, employee benefits, and immigration law. The firm has 33 offices with more than 400 attorneys

About Myra

Myra Creighton is a partner in the Atlanta office of Fisher Phillips, one of the country’s preeminent labor and employment law firms representing employers. She helps clients navigate their obligations to employees under the Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA), ensuring their policies and procedures are consistent with both these laws and defending clients against employee claims alleging violations of the ADA and FMLA. Currently, Myra is a member of Fisher Phillips’ COVID-19 Taskforce, a cross-disciplinary team of attorneys dedicated to advising employers on the many workplace law aspects of the global coronavirus pandemic. To learn more, visit

You can get in touch with Myra through Fisher Phillips ( or email her at

Fisher Phillips Links

Fisher Phillips: