Understanding the difference between service and hospitality will not only change the game with how your customers experience your hotel but in your career as well. This fundamental principle is how some of the best hotels and hoteliers in the world excel at their craft.
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Our mission on the show is to look behind the curtain of the hospitality industry and share the tools, tips and trick that the world's best run hotels use everyday.
The show is produced by Knowing Hospitality, a full service hotel management and hospitality consulting company.
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