Sept. 29, 2021

What it’s like running the worst hotel in the company: Kyle Allison, Hospitality MD

You may know Kyle Allison as the creator and host of the Hospitality MD podcast. I was actually on his show not long ago. What you may not know is about 4 months ago (at the time of this episode being released), he was offered his first GM role at the worst hotel in the Embassy Suites brand.

Forget about just taking on your first GM posting, taking on this type of hotel during the pandemic is something that would stretch the most seasoned of GM’s.

Kyle shares valuable insights into his motivation for taking the job, his experience from Day 1 through week 9 and even reflects on some lessons that I believe can help just about anyone taking on a new role - of which I know there are a lot of people doing right now.

I truly appreciate Kyle’s openness and honesty about his experience and I hope you find something in our conversation that resonates with you as well.


About Kyle

Son of a career flight attendant who exposed me to hospitality, travel, and hotels from a young age. I found myself obsessed and enamored with hotels for as long as I can remember, resulting in scanning the landscape around me in every car ride admiring hotels as we drove by. I specifically remember the red glow of the Hilton Chicago O'Hare Airport that would pull me in as I rode to the Airport with my mom.
When I was around 6 or 7 years old, I turned my childhood home into a "hotel" and provided daily "housekeeping services" to my parent's room and even had my own "in room dining" program!

When I was 17 years old, I landed a hotel job with no more experience than a newspaper delivery boy from a new department head who came from, you guessed it, the Hilton Chicago O'Hare Airport.

Since then, I have had the opportunity to hold 13 roles at 9 different hotels in 4 different states in task-force and full-time capacities.