Episodes

He’s the founder of the Ellis Adams Group. An international hospitality consulting firm focusing on building brands, concept and design development, training and revenue generation. Their current project list includes over 10...

Maurizio is the CTO of Bidroom, the first membership-based travel marketplace that aims to make the hotel industry fair for both travelers and hotels. It’s not controversial to say that the hospitality technology landscape is...

Rob is the founder and CEO of RDB Hospitality, a hospitality consulting firm with a particular focus on Travel Management & Concierge services for high net worth, dignitary and celebrity travelers. After years working in luxu...

Jordan is the Co-Founder and COO of Nudge, a communications platform for frontline employees. Look at virtually any employee opinion survey or turnover report taken over the past two decades and undoubtedly communication will...

Jim is the Co-Founder and CEO of Stock Manufacturing Group, a Chicago-based custom uniform company for the hospitality industry. Is there any more of a hot-button topic in a hotel or restaurant than uniforms? Whether it’s per...

Christy is the General Manager of the W Minneapolis. Rarely do introspective conversations about the evolution of senior level positions in hotels get to be had, so when I had the opportunity to talk with Christy about the st...

Jill is a globally recognized EX2CX™ expert who helps organizations create new systems and procedures to develop the strong cultures that drive higher retention and greater productivity. The EX is Employee Experience and CX i...

This is the fourth episode of our Sales and Marketing Series. Jay is the Executive Director of Once Upon a Time, a full-service creative agency that specializes in branding, advertising, graphic design, and website developmen...

This is the third episode in our Sales and Marketing Series. Mike Weimann is the VP of Sales and Operation at eviivo, an all-in-one booking suite that helps property managers improve occupancy, increase automation, and improv...

This is the second episode in our Sales and Marketing Series. Steve Wiideman is a scientist, the author of a college textbook called SEO Strategy & Skills, an adjunct professor at UCSD and CSUF, and a practitioner of search o...

This is the first episode in our Sales and Marketing Series. We haven't spent much time on hotel Sales and Marketing on this show so we decided to dedicate a 4 part series to all of the intricate phases of these critical disc...

Josh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the top tourism destinations in the world, including Walt Disney World and Universal Orlando, and has ...

Year 2 of the show is officially in the books and what a year it’s been! Going into 2021, I’m sure everyone hoped that the pandemic would not be the big story, but that turned out not to be the case. That said, what turned ou...

Kris’ entrepreneurial background started with her first business at 17, she eventually joined the Army, moved overseas opening several restaurants and bars along the way, bought and turned around a hospitality technology comp...

Vik is the General Manager of the Renaissance Milwaukee West Hotel. The property opened in the relative early days of the pandemic, in Aug 2020. Opening a hotel is never easy. Between operational, administrative and project m...

Jeremy is the founder and CEO of Breezeway , a property care and operations platform that helps hospitality operators verify the cleanliness, safety and quality of their properties, allowing them to deliver a better experienc...

David is the COO of Humanist Hospitality, a hotel management company born during the pandemic that has been working hard to infuse new thinking into the human connections at the heart of the hotel industry. Their goal from th...

Dave is an author, speaker and founder of In-Sightful Living, an accessibility consultancy that helps organizations enhance their systems, environments, events, and cultures to be supportive of people with disabilities. Dave ...

Andreas is the founder of Sextant, a Miami based Short Term Rental management company that is changing what not only guests can expect from a serviced apartment, but what hotel professionals can expect from the rapid evolutio...

Glenn is the President and CEO of Wellengood Partners, a hotel management and development firm based in Memphis, TN. Have you ever wondered what goes on behind the scenes at a hotel ownership company? I have - and as a senior...

Tammy is the Vice President of Spa and Wellness at the Carillon Miami Wellness Resort. Much like hotels and restaurants, Spas and wellness facilities were disproportionately impacted over the past 18 months and even though th...

Chad is the CEO at Fire and Vine Hospitality, a Seattle based company that owns and operates some of the Pacific Northwest’s most iconic properties, including El Gaucho, AQUA by El Gaucho, Aerlume, Yellowhawk Resort, Walla Wa...

You may know Kyle Allison as the creator and host of the Hospitality MD podcast. I was actually on his show not long ago. What you may not know is about 4 months ago (at the time of this episode being released), he was offere...

Erik is the Co-Founder at Oaky, a hyper-personalised and automated upsell engine that helps hotels drive additional revenue through perfectly timed guest communication. Front Desk upsell programs have existed in varying forms...