Episodes

Jan. 26, 2022

Sales & Marketing Series: OTA’s and the booking ecosystem in the hosp…

This is the third episode in our Sales and Marketing Series. Mike Weimann is the VP of Sales and Operation at eviivo, an all-in-o…

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Jan. 19, 2022

Sales & Marketing Series: Search, Online Presence and Knowing Your Ta…

This is the second episode in our Sales and Marketing Series. Steve Wiideman is a scientist, the author of a college textbook cal…

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Jan. 12, 2022

Sales & Marketing Series: Hotel Contracts and Negotiations: Robin Mon…

This is the first episode in our Sales and Marketing Series. We haven't spent much time on hotel Sales and Marketing on this show…

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Jan. 5, 2022

Customer Service Evangelism: Josh Liebman, Roller Software

Josh is the Guest Experience Evangelist at Roller Software and brings more than 16 years of experience working for some of the to…

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Dec. 29, 2021

The Best of 2021: Tactics and Habits of Hospitality Insiders and Worl…

Year 2 of the show is officially in the books and what a year it’s been! Going into 2021, I’m sure everyone hoped that the pandem…

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Dec. 15, 2021

Challenging the Hospitality Status Quo: Kris Intress, Rock Springs Re…

Kris’ entrepreneurial background started with her first business at 17, she eventually joined the Army, moved overseas opening se…

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Dec. 8, 2021

The New Age of Leadership Agility: Vik Khokhar, Renaissance Milwaukee…

Vik is the General Manager of the Renaissance Milwaukee West Hotel. The property opened in the relative early days of the pandemi…

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Dec. 1, 2021

Resetting Housekeeping Operations: Jeremy Gall, Breezeway

Jeremy is the founder and CEO of Breezeway , a property care and operations platform that helps hospitality operators verify the …

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Nov. 17, 2021

A Humanist View of Hospitality: David Martin, Humanist Hospitality

David is the COO of Humanist Hospitality, a hotel management company born during the pandemic that has been working hard to infus…

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Nov. 3, 2021

Diversity and Inclusivity in Hospitality Vol. 3: Dave Bahr, Author & …

Dave is an author, speaker and founder of In-Sightful Living, an accessibility consultancy that helps organizations enhance their…

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Oct. 27, 2021

The Rise of Hybrid Hotels: Andreas King-Geovanis, Sextant Stays

Andreas is the founder of Sextant, a Miami based Short Term Rental management company that is changing what not only guests can e…

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Oct. 20, 2021

Hospitality Entrepreneurship and Developing a Hotel: Glenn Malone, We…

Glenn is the President and CEO of Wellengood Partners, a hotel management and development firm based in Memphis, TN. Have you eve…

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Oct. 13, 2021

The Pandemic Era Evolution of Wellness Travel & Spas: Tammy Pahel, Ca…

Tammy is the Vice President of Spa and Wellness at the Carillon Miami Wellness Resort. Much like hotels and restaurants, Spas and…

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Oct. 6, 2021

Bringing Restaurants Forward: Chad Mackay, CEO, Fire and Vine Hospita…

Chad is the CEO at Fire and Vine Hospitality, a Seattle based company that owns and operates some of the Pacific Northwest’s most…

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Sept. 29, 2021

What it’s like running the worst hotel in the company: Kyle Allison, …

You may know Kyle Allison as the creator and host of the Hospitality MD podcast. I was actually on his show not long ago. What yo…

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Sept. 22, 2021

The most effective way to approach upselling: Erik Tengen, Oaky

Erik is the Co-Founder at Oaky, a hyper-personalised and automated upsell engine that helps hotels drive additional revenue throu…

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Sept. 15, 2021

Giving Customers What They Didn’t Know They Wanted: Colin Cowie, Thri…

Even if you don’t work in hospitality, you’ve undoubtedly heard of Colin Cowie. He’s been at the forefront of event and wedding p…

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Sept. 8, 2021

Rethinking Hotel Food & Beverage: Joseph Szala, Vigor Branding

Joseph Szala is the Managing Director at Vigor, a restaurant branding and marketing agency based in Atlanta. Hotel F&B can be a p…

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Sept. 1, 2021

How to create a hospitality comeback strategy: Anne Gannon, The Largo…

Anne is the Principal at The Largo Group, an Accounting firm that specializes in the hospitality industry providing monthly bookk…

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July 28, 2021

How to drive more direct bookings in your hotel: Anthony Lazzara, Lit…

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn mo…

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July 14, 2021

Post-Pandemic Hotel Operations: Ken Merkel, Avocet Hospitality

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…

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July 7, 2021

The Hospitality Culture Crisis: Tejal Patel, Neem Tree Hospitality

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…

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June 30, 2021

Improving Service Culture: Robert Reitknecht, Hospitality Advisor

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…

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June 23, 2021

The New World of Revenue Management: Kate Burda, Kate Burda & Co

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn m…

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