Get insights and strategies to help you and your hotel develop a competitive advantage.
This is a different format from previous episodes. Shaun de Vries, founder of Open Pantry Consulting and host of the Open Pantry …
The founders of Hotel Strategy Co , Michael Harper and Andreas Palmqvist, wrote a great article about Hotel Performance Hacking i…
On this episode we discuss the current debate and legal climate on mandating mask usage in hotels with Myra Creighton, Partner at…
On this episode we discuss using technology to improve hotel operations with Alex Shashou, Co-Founder and President of ALICE. ALI…
We’re talking revenue management on this episode. More specifically, modern revenue management. With all of the changes in the ho…
On this episode Josh Hogan, Principal at Hey, Hogan… a hotel sales, marketing and revenue management consulting company based in …
On this episode we talk to Casey Pearce, President of Contract Services Group , a commercial janitorial services company based in…
On this episode Clarence McLeod, Director, Customer Experience at Silver Lining Marketing joins us to talk about how to navigate …
On this episode we talk to Elizabeth Raines, Creative Director at EBR Graphic Design about branding.
In this fantastic and info packed episode with Theresa Ito, Principal at Blue Mountain Solutions shares how to create a thriving …
Financial acumen and financial leadership are critical to anyone trying to advance in their career. On this episode, David Lund, …
Whether it’s to drive customer loyalty, increase sales or improve online reviews, connecting with customers on a more personal le…
On this episode we discuss why you need a customer review strategy. Be it TripAdvisor, Google Reviews, Yelp, OTA reviews, or any …
Cleanliness is arguably the most important aspect of running a successful hotel or restaurant
On this episode we discuss how and why it’s important to have everyone contributing to the same goal and how to develop better co…
On this episode we share 10 simple practices that you can use right away to improve service in your operation.
Customers will make requests that are difficult to accommodate but there is a right way and a wrong way to say no. In this episod…
The first five minutes are the most important part of anyone’s shift. We discuss why you should put a lot of care and attention t…