Episodes

Oct. 15, 2020

Become a Hospitality Game Changer - Join Our Community

Staring down the barrel of a 60% permanent closure rate...It's time to fix what's broken. It’s time to change the game. The hospi…

Episode page
Oct. 14, 2020

The Personal Development and Evolution of an Executive Chef: Mark Ti…

Mark is a successful, long time Executive Chef. He, self admittedly, fully bought in to the way the culinary world worked until o…

Episode page
Oct. 7, 2020

Pivoting and The Future of Hospitality: Josh Kopel, Full Comp Podcast

Josh is the owner of Preux and Proper, Founder and CEO of FLO Hospitality and Host of the Full Comp Podcast; and this episode wit…

Episode page
Oct. 2, 2020

Bonus Episode: International Podcast Day w/ Micheal Tingsager and Wil…

Sept 30 is International Podcast Day so Micheal Tingsager, host of Hospitality Mavericks and Wil Slickers, host of Slick Talk: Th…

Episode page
Sept. 30, 2020

The Business of Cleaning During a Pandemic: David Grossman, Renue Sys…

This episode takes a look behind the scenes of a department that’s typically behind the scenes. Until the pandemic affected every…

Episode page
Sept. 23, 2020

The Destinationaire Award and What Hotels Can Learn From Vacation Ren…

Crossover podcasts are becoming a thing - here’s our latest with Wil Slickers host of Slick Talk: The Hospitality Podcast , co-fo…

Episode page
Sept. 16, 2020

Creating Memorable and Profitable Customer Journeys: Antonio Pibia, G…

The COVID-19 environment has been a difficult time to work in front line customer service positions. So much of service delivery …

Episode page
Aug. 26, 2020

Running a Successful Restaurant: Shaun de Vries, Open Pantry Podcast

This is a different format from previous episodes. Shaun de Vries, founder of Open Pantry Consulting and host of the Open Pantry …

Episode page
Aug. 21, 2020

Hotel Strategy, Performance Hacking and Growing Your Business: Michae…

The founders of Hotel Strategy Co , Michael Harper and Andreas Palmqvist, wrote a great article about Hotel Performance Hacking i…

Episode page
Aug. 5, 2020

COVID, the Law, PPE and Mandating Masks: Myra Creighton, Fisher Phill…

On this episode we discuss the current debate and legal climate on mandating mask usage in hotels with Myra Creighton, Partner at…

Episode page
July 15, 2020

Leveraging Hotel Technology to Improve Operations: Alex Shashou, ALICE

On this episode we discuss using technology to improve hotel operations with Alex Shashou, Co-Founder and President of ALICE. ALI…

Episode page
June 24, 2020

Modern Revenue Management: Parul Suri

We’re talking revenue management on this episode. More specifically, modern revenue management. With all of the changes in the ho…

Episode page
June 17, 2020

Getting Your Hotel Marketing Message Above the Noise: Josh Hogan

On this episode Josh Hogan, Principal at Hey, Hogan… a hotel sales, marketing and revenue management consulting company based in …

Episode page
June 4, 2020

#14: Casey Pearce - On Commercial Cleaning in the Times of COVID-19

On this episode we talk to Casey Pearce, President of Contract Services Group , a commercial janitorial services company based in…

Episode page
May 28, 2020

#13: Clarence McLeod - On Service Fundamentals For The New Normal

On this episode Clarence McLeod, Director, Customer Experience at Silver Lining Marketing joins us to talk about how to navigate …

Episode page
May 13, 2020

#12: Elizabeth Baizer Raines - On Branding and Creating (or Clarifyin…

On this episode we talk to Elizabeth Raines, Creative Director at EBR Graphic Design about branding. This often misunderstood sub…

Episode page
May 13, 2020

#11: Theresa Ito - On Leadership and Building a Culture of Training a…

In this fantastic and info packed episode with Theresa Ito, Principal at Blue Mountain Solutions shares how to create a thriving …

Episode page
May 13, 2020

#10: David Lund - On Financial Leadership and the Career Benefits of …

Financial acumen and financial leadership are critical to anyone trying to advance in their career. On this episode, David Lund, …

Episode page