Episodes

Sept. 15, 2021

Giving Customers What They Didn’t Know They Wanted: Colin Cowie, Thri…

Even if you don’t work in hospitality, you’ve undoubtedly heard of Colin Cowie. He’s been at the forefront of event and wedding planning for the past 25 years, creating trends and raising the bar for providing the ultimate gu...

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Sept. 8, 2021

Rethinking Hotel Food & Beverage: Joseph Szala, Vigor Branding

Joseph Szala is the Managing Director at Vigor, a restaurant branding and marketing agency based in Atlanta. Hotel F&B can be a puzzle. Declining capture rates, downward pressure on menu prices and lack of investment in the i...

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Sept. 1, 2021

How to create a hospitality comeback strategy: Anne Gannon, The Largo…

Anne is the Principal at The Largo Group, an Accounting firm that specializes in the hospitality industry providing monthly bookkeeping, tax services, and business consulting. She’s also the Author of Never Again - a book tha...

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July 28, 2021

How to drive more direct bookings in your hotel: Anthony Lazzara, Lit…

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off yo...

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July 14, 2021

Post-Pandemic Hotel Operations: Ken Merkel, Avocet Hospitality

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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July 7, 2021

The Hospitality Culture Crisis: Tejal Patel, Neem Tree Hospitality

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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June 30, 2021

Improving Service Culture: Robert Reitknecht, Hospitality Advisor

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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June 23, 2021

The New World of Revenue Management: Kate Burda, Kate Burda & Co

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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June 16, 2021

The Past, Present and Future of the Concierge, Tom Wolfe, America's F…

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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June 3, 2021

The Experience is The Answer: Dominique Pibia-de Groot, DG Hospitality

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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May 27, 2021

The Surprise Restaurant Manager: Ken McGarrie, Korgen Hospitality

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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May 19, 2021

180° Episode: The Cost of a Career in Hotel Management: Adam Knight, …

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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May 12, 2021

Diversity and Inclusivity in Hospitality - Vol. 2: Kirs Jay, Hotel Ex…

This episode is brought to you by Wheelhouse - the best revenue management platform for vacation and short term rentals. Learn more about Wheelhouse here ➡️ https://usewheelhouse.com Use code KNOWINGHOSPITALITY for 50% off y...

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May 5, 2021

The Intersection of Hotels and Vacation Rentals: Sean Breuner, AvantS…

Sean is the Founder and CEO of the Short Term Rental brand, Avant Stay. The company is reimagining what it means to be a short term vacation rental by innovating new ways to leverage technology to deliver a truly unique …

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April 28, 2021

How to Find & Hire the Right Hotel Staff: Heather Myers, Traitify

If you’ve ever wanted to know more about those personality tests that recruiters often have you go through, this episode is for you. Heather is a Stanford trained personality psychologist and Chief Psychology Officer at Trait...

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April 21, 2021

7 Habits of Highly Effective People: Michael Tingsager, Hospitality M…

This unintended mini-series on leadership book reviews is back. The episode that we did on Good to Great by Jim Collins got such a high response that we decided to do another dive into a book that affected both of …

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April 14, 2021

Yes is the Answer: Christine Trippi, The Wise Pineapple

Christine is an award-winning hotelier with over 30 years in the industry, founder of The Wise Pineapple, a company that helps leaders and organizations have Sweet Operations, Sweet Cultures, and Sweet Results and author of “...

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April 7, 2021

Health Verification and the Return of the Hotel Industry: Hermann Elg…

Hermann is an industry veteran bringing over 25 years with companies like Baccarat Hotels and Resorts, St. Regis, Montage and Ritz-Carlton. He’s now executive vice president of travel, entertainment, and health security at Sh...

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March 31, 2021

Unhustle: Milena Regos

Milena is the founder of the Unhustle Movement, a certified human potential coach and podcast host on a mission to inspire 100 million people from all over the world to ditch the hustle culture mentality and begin a new way …

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March 17, 2021

Entrepreneurship and institutional money in the vacation rental indus…

Andrew founded Lyric, a network of tech-enabled rentals designed for the modern business traveler that developed properties in 14 US markets. He is now CEO and Founder at Wheelhouse, a dynamic pricing tool for vacation rental...

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March 10, 2021

Diversity, Inclusivity and Wellbeing in Hospitality: Daniel Poulin

Daniel is the former Director of Wellbeing for Accor Hotels and led the company’s diversity and inclusion planning. Unfortunately, like so many in hospitality, the pandemic caused him to be laid off but he’s still deeply entr...

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March 3, 2021

Emotional Leadership: Stephanie Coradin, Dembo, Inc.

Stephanie a Florida-based Executive Coach with Dembo, Inc. who has an extensive background in hospitality and holds both an MBA and Masters in Mental Health Counselling. As we shift focus to coming out of the pandemic stronge...

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Feb. 24, 2021

The Past, Present and Future of Hotel Design: Lisa Haude, PDG Studios

Lisa is the founder of PDG Studios (formerly Paradigm Design Group) an interior design studio based in Houston that works primarily in the hospitality space. We’re still in the early days feeling the long term impact of the p...

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Feb. 17, 2021

Digital Nomads and Evolving Work Culture: David Abraham, Outpost

David is the Co-Founder of Outpost and leads the team’s co-living and co-working growth strategy. Outpost is occupying an interesting space, at the intersection of work and life. Initially focused on digital nomads, the chang...

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