Episodes

May 13, 2020

#10: David Lund - On Financial Leadership and the Career Benefits of …

Financial acumen and financial leadership are critical to anyone trying to advance in their career. On this episode, David Lund, …

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May 13, 2020

#9: How To Train Employees For Emotionally Engaging Service

Whether it’s to drive customer loyalty, increase sales or improve online reviews, connecting with customers on a more personal le…

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May 13, 2020

#8: Online Review Strategy

On this episode we discuss why you need a customer review strategy. Be it TripAdvisor, Google Reviews, Yelp, OTA reviews, or any …

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May 13, 2020

#7: How To Inspect for Cleanliness

Cleanliness is arguably the most important aspect of running a successful hotel or restaurant - Beautiful properties can be hugel…

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May 13, 2020

#6: Why a Common Goal is Important

On this episode we discuss how and why it’s important to have everyone contributing to the same goal and how to develop better co…

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May 13, 2020

#5: 10 Tips To Immediately Improve Service

On this episode we share 10 simple practices that you can use right away to improve service in your operation. Highlights from th…

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May 13, 2020

#4: Handling Difficult Customer Requests

Customers will make requests that are difficult to accommodate but there is a right way and a wrong way to say no. In this episod…

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May 13, 2020

#3: How To Have Effective Preshift Meetings

The first five minutes are the most important part of anyone’s shift. We discuss why you should put a lot of care and attention t…

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May 13, 2020

#2: How To Improve Consistency

If your operation is struggling with consistency or if things keep falling through the cracks, job checklists are the surest way …

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May 13, 2020

#1: Service vs. Hospitality

Our first official episode covers the foundation of all well run hospitality operations. They understand the difference between s…

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May 13, 2020

#0: Who We Are

Our “origin story” episode discussing who we are and why we’re here. Proven Principles is a hospitality operations consulting com…

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May 12, 2020

The Proven Principles Podcast

There’s one thing that remains true in the hospitality industry - it’s getting bigger and more complicated everyday. Well, the P…

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