Episodes

May 13, 2020

#4: Handling Difficult Customer Requests

Customers will make requests that are difficult to accommodate but there is a right way and a wrong way to say no. In this episod…

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May 13, 2020

#3: How To Have Effective Preshift Meetings

The first five minutes are the most important part of anyone’s shift. We discuss why you should put a lot of care and attention t…

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May 13, 2020

#2: How To Improve Consistency

If your operation is struggling with consistency or if things keep falling through the cracks, job checklists are the surest way …

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May 13, 2020

#1: Service vs. Hospitality

Our first official episode covers the foundation of all well run hospitality operations. They understand the difference between s…

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May 12, 2020

#0: Who We Are

Our “origin story” episode discussing who we are and why we’re here. Proven Principles is a hospitality operations consulting com…

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May 11, 2020

The Proven Principles Podcast (Trailer)

This is The Proven Principles Podcast.

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