Episodes
Where the Hotel Industry Goes From Here: Marshall Jones, Prestige Glo…
If you’re not following Marshall on LinkedIn, you’re missing out on his insightful and motivational CEO mindset posts. It was act…
The Hotel of Tomorrow: Ron Swidler, The Gettys Group
While many people pontificate on what’s to come in the hotel industry, Ron Swidler, CIO at The Gettys Group, has pulled dozens of…
What Hotels Can Learn From Airbnb’s Response to the COVID-19 Crisis: …
In the early days of the pandemic, Airbnb made headlines when an internal email to their employees regarding layoffs and restruct…
Making the Right Decisions About Hotel Technology: Denis Severyuk, Ho…
With all the renewed interest in hotel technology, especially with contactless solutions, having Denis on the show to discuss the…
Opening a Hotel During a Pandemic: Nicole Warner, Hotel Millwright
Opening a hotel during a pandemic may seem strange but that’s exactly what Nicole Warner, General Manager of the all new Hotel Mi…
Optimizing Revenue Management Through AI: Fabian Bartnick, Infinito, …
Fabian Bartnick is the Founder of Infinito, a technology company dedicated to improving the work-life balance of hotel managers t…
Love Hate Hotels and Career Development: Tony Matthews, Love Hate Hot…
Tony has had quite a ride in the hospitality industry, and he outlines it all in his book series, Love Hate Hotels. His lighthear…
Become a Hospitality Game Changer - Join Our Community
Staring down the barrel of a 60% permanent closure rate...It's time to fix what's broken. It’s time to change the game. The hospi…
The Personal Development and Evolution of an Executive Chef: Mark Tim…
Mark is a successful, long time Executive Chef. He, self admittedly, fully bought in to the way the culinary world worked until o…
Pivoting and The Future of Hospitality: Josh Kopel, Full Comp Podcast
Josh is the owner of Preux and Proper, Founder and CEO of FLO Hospitality and Host of the Full Comp Podcast; and this episode wit…
Bonus Episode: International Podcast Day w/ Micheal Tingsager and Wil…
Sept 30 is International Podcast Day so Micheal Tingsager, host of Hospitality Mavericks, Wil Slickers, host of Slick Talk: The H…
The Business of Cleaning During a Pandemic: David Grossman, Renue Sys…
This episode takes a look behind the scenes of a department that’s typically behind the scenes. Until the pandemic affected every…
The Destinationaire Award and What Hotels Can Learn From Vacation Ren…
Crossover podcasts are becoming a thing - here’s our latest with Wil Slickers host of Slick Talk: The Hospitality Podcast , co-fo…
Creating Memorable and Profitable Customer Journeys: Antonio Pibia, G…
The COVID-19 environment has been a difficult time to work in front line customer service positions. So much of service delivery …
Operations Strategy and Running a Successful Restaurant: Shaun de Vri…
This is a different format from previous episodes. Shaun de Vries, founder of Open Pantry Consulting and host of the Open Pantry …
Hotel Strategy, Performance Hacking and Growing Your Business: Michae…
The founders of Hotel Strategy Co , Michael Harper and Andreas Palmqvist, wrote a great article about Hotel Performance Hacking i…
COVID, the Law, PPE and Mandating Masks: Myra Creighton, Fisher Phill…
On this episode we discuss the current debate and legal climate on mandating mask usage in hotels with Myra Creighton, Partner at…
Leveraging Hotel Technology to Improve Operations: Alex Shashou, ALICE
On this episode we discuss using technology to improve hotel operations with Alex Shashou, Co-Founder and President of ALICE. ALI…
Modern Revenue Management: Parul Suri
We’re talking revenue management on this episode. More specifically, modern revenue management. With all of the changes in the ho…
Getting Your Hotel Marketing Message Above the Noise: Josh Hogan
On this episode Josh Hogan, Principal at Hey, Hogan… a hotel sales, marketing and revenue management consulting company based in …
#14: Casey Pearce - On Commercial Cleaning in the Times of COVID-19
On this episode we talk to Casey Pearce, President of Contract Services Group , a commercial janitorial services company based in…
#13: Clarence McLeod - On Service Fundamentals For The New Normal
On this episode Clarence McLeod, Director, Customer Experience at Silver Lining Marketing joins us to talk about how to navigate …
#12: Elizabeth Baizer Raines - On Branding and Creating (or Clarifyin…
On this episode we talk to Elizabeth Raines, Creative Director at EBR Graphic Design about branding. This often misunderstood sub…
#11: Theresa Ito - On Leadership and Building a Culture of Training a…
In this fantastic and info packed episode with Theresa Ito, Principal at Blue Mountain Solutions shares how to create a thriving …