Videos

Customers will make requests that are difficult to accommodate but there is a right way and a wrong way to say no. In this episode we discuss how to respond to those requests and why never saying no without offering an alternative will set you and your team up for success.

Highlights from the sho…

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The first five minutes are the most important part of anyone’s shift. We discuss why you should put a lot of care and attention to this part of the day.

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If your operation is struggling with consistency or if things keep falling through the cracks, job checklists are the surest way to get it back on track.

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Our first official episode covers the foundation of all well run hospitality operations. They understand the difference between service and hospitality.

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Our “origin story” episode discussing who we are and why we’re here. Proven Principles is a hospitality operations consulting company and our podcast aims to deconstruct the best practices of the luxury hotel industry to help you improve your hospitality business operation.

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